Our success is constructed on Fast & Reliable Service.

Courteous and professional couriers who always make that important, extra effort ×

CUSTOMER DELIGHT

CUSTOMER SERVICES
On Dot is conscious of the fact that despite the best of operation practices and controls, our clients would still want to know at times. We appreciate their concern and make special efforts towards providing customer delight. All On Dot offices have special Customer Services teams with all the dedicated communication tools and with access to specially designed software tools to reassure our clients. A specially designed monitoring tool ensures all queries are responded to and resolved within a pre-specified time schedule. And for our esteemed customers with large volumes of dispatches, On Dot provides the services of dedicated CRM executives for single window solutions.
CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
CRM is an inherent part of our philosophy of creating value for our large customers. A single window after sale service provided through dedicated executives ensures our clients focus on their core activity and leave the logistics to us. This facility is available to all big clients with a large number of dispatches. This service comes with added feature of a wide range of client analytical tools in form of various MIS reports.
FLEXIBLE PICK UP
We are aware of the client exigencies and are conscious about his need for a flexible courier service provider. Our pick up schedules are designed as per the specific needs of the client. We may even organize multiple pick-ups during the day in special cases.
TAILOR MADE SERVICE
Our philosophy of being a growth partner of our clients makes us to go beyond the text book standards of operations and design special services for our clients with unique expectations and requirements. These include, special pickups, multiple pickups, centralized billings, ODA pickup and delivery, Return Solutions etc.